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Experience Research · TCF Workflow
Observed
Timed
Opportunities
Optimized
TCF Workflow:
observed
Isolation workflow
Therapy room workflow
Return loop
gets daily patient
schedule
logs in
using
initials + password
reviews charts
visits
patient's
room
patient arrives
in PT room
reviews history,
provides care,
educates
goes to workstation
to
type
progress note
goes to patient to
start next
care
segment or finish
proceeds to
next patient
completes
documentation
entry into EMR
★
patients assigned by dept
avg. 20 patients/shift
schedule on paper + hallway
★
workstations not shared
EMR login limitations
★
PT(A)s take notes on paper
daily, partial TCF review = 30+ min
reviewed at shift start or mobile WS
★
charting not possible
during in-room visits
★
pulse ox, heart rate,
tolerance, pain level noted
★
loop repeated
~5× per session
★
stays logged in
30+ min
at start of shift
2–5 min
per patient
15s – 5 min
to type note
1–11 min
intermittent
6–15 min
total
1
automate scheduling &
allow patient list building
on device by PT(A)s
2
voiceprint/device login
removes need for
mobile carts/laptops
3
chart reviews
"on the go"
4
enable in-room
or in-transit charting
5
eliminate this eddy —
charting without
leaving patient
6
data lookups done during
patient interactions
7
reduce final charting step
to "verify and send"
logs in
using
voiceprint
gets daily
schedule
of
patients & builds
own list
reviews charts
patient arrives
in PT room
visits
patient's
room
reviews history,
provides care,
educates,
and
charts
verifies and
sends chart
to EMR
proceeds to
next patient