VoiceFirst Case Study

Designing to be heard
Accunurse Journey from paper to automation

Shaping The Future of Record Keeping

Time should be spent on care not recording the care

87%

Less time Documenting

$500M

In 1 Year

51

Care Facilities

MY ROLE

Sr. Product Designer

SCOPE

Research, IA, UI/UX, Handoff

PLATFORM

IOS then Android

TIMELINE

6 months (Concept to Ship)

Core Problems

Double documentation and physical movement between:

Patient room
Nurse station
Staff room
PC database

This created:

Redundant transcription
Latency in data
Error opportunity
Reduced patient-facing time

Measures of Success

100% accurate, real-time documentation
Eliminate device jumping
Reduce transcription errors
Remove final end-of-shift charting
Reduce data redundancy
Reduce data entry overhead
Enhance quality of care
Remove paper-based data flows
Auto-fill objective data
AccuNurse / Experience Research · TCF Workflow
therapy room workflow
isolation patient workflow
opportunities
Timed
therapy room workflow
isolation patient workflow
time spent
Opportunities
therapy room workflow
isolation patient workflow
Optimized

Core Problems

Documentation was fragmented:

Start with paper or memory
Go to workstation
Return to patient
Finish documentation later

This introduced:

Time loss
Cognitive load
Transcription risk
Workflow interruption

Measures of Success

Increase therapy minutes (RUG metrics)
Decrease staffing needs
Validation of mandatory fields
Faster documentation at point of care
Accuracy of documentation
Proper integration with billing system
AccuNurse / Experience Research · IV Taskflow
IV Taskflow: opportunities
Flow Direction
Design Opportunity
Observed Opportunities
Areas to Optimize
Optimized

Somethings Gotta Stay Behind

We felt that the tough decision to leave a few things behind wouldn’t impact getting the product in users hands, fulfilling the contract, and start to get feedback. 

Before and after

There were numerous wireframes (almost 100) outlining functionality. I am only showing two. but you will get the point. The CTO wanted everything wired out for the dev team. Today there are better ways to be more efficient. 

There were coaching screens that popped up when the system knew a user was using a certain part of the app for the first time. 

UX - Business Impact

Measurements were taken Post launch 1- 4 months

Every product operates within its own set of constraints, timelines, technology, business goals, functional requirements, and the realities of the environment it lives in. Good design happens within those guardrails. The role of a designer is to bring experience, the right tools, and a clear understanding of what’s being built and who it’s for. Each case study shown here is only a snapshot of a much larger process. I tend to ask a lot of questions because understanding the people using a product, and the context they use it in, reveals insights that assumptions alone never will. Thanks for taking the time to explore this project. If it resonates with you, I’d be glad to talk more about it.